Printers and photocopiers are a few of the most important pieces of office equipment and are mostly overlooked when they are working perfectly. When problems occur it can be frustrating. Many procedures to become delayed and a broken printer could halt multiple aspects of your work flow. In most busy offices, printers and copiers are given the least regular care out of all the IT gear. Most of your systems such as laptops, computers, servers, etc. are regularly monitored and serviced because they have to be up and running 24/7. This is also the case with the office printers and copiers, but unfortunately issues are only realised when these machines break down and stop functioning to a suitable standard.
Another issue for most companies is that there IT support staff are not trained to repair copiers or printers, as this requires special training and certifications that are commonly overlooked. Unlike rebooting the computer and restarting, most problems, with printers are different and can be complicated issues need trained engineers to resolve. You can try disconnecting the wires, reinstalling the drivers, and reconnecting the systems but even then, if this doesn’t work then you need to look for a certified printer repair technician immediately. The main point that separates printers from usual computers is that when theres a printing problem, it is most commonly a physical problem with the hardware as printers have many delicate and complicated moving parts.
A quick browse on the internet will show thousands of search results in Google for companies to repair your office's faulty printer, but there are few things you should consider before booking the first company you find in your local area.
1. Do they use Certified and Experienced Printer Repair Engineers?
Using professionally trained and certified engineers to understand which printer model comes with what component and whether it needs to be fully serviced or replaced. There are different models of printers available on the market and same solution does not fit to all the models, and this changes on a regular basis.
2. Technicians team repairing printers also repairs copiers or other office systems
A problem regarding an office network can be solved at the same time if the technician team has the familiarity and experience to repair printers and IT systems. First, you do not have to contact two different companies, and secondly you save money by not paying for two services separately.
3. Reliable and Professional Services
Whether your looking for an ad hoc printer repair or a MPS (“Managed Print Sevice”) or you want to source a company that can cater to your various offices in the UK, then it is very important to check the reliability and effiiciency of the company. You can check their previous experience with large enterprises, terms & conditions, warranty services and response times
Whether you are a small business or large corporate office(s), the important thing to understand is high quality professional services come with standard charges. Secondly this should be at a fixed cost with no hidden charges.
5. Track Record and Reviews
The last but not the least, a proven track record in business is very important for customer satisfaction. Any business trying to cheat the customers can grow for some period but will not last longer. Similarly, some printers and copiers may not require complete replacement of products or if needed branded components should be used. In place of using branded parts, if the team is unnecessarily using local brands or repeatedly charging you for same issue, then it is difficult to trust what the engnieers advise.
So, next time you search for the photocopier or printer repair in London or any other town or city, look for Diamondsource Ltd, a professional team with over 15 years of experience in repairing and maintaining all models and maunfacturers of printers and photocopiers.