Oki C9655 with paper Jam

Yesterday I visited this Oki C9655 in Cavendish Square, London which had a paper jam the client was not able to find source of. This issue, although quite simple to fix, can cause a lot of damage to a printer unless resolved by a professional service engineer as it does involve taking most of the machine apart. The customer also stated the paper was being creased just before the paper jam occured, this indicates that the issue is in the fuser unit. I'm happy to report that once the all paper had been removed from inside the fuser unit and the printer was cleaned, the machine was up and running again.

By Peter M on 4th December, 2018

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