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Return Policy If you are returning an item or items please read carefully the points below otherwise the item will not be accepted by Diamondsource Limited.
Returns Products and conditions Most items unless reduced for clearance may be returned within
30 days of purchased. CANCELATION POLICY If you wish to cancel an order there will be not charge for doing so if you e-mail us, quoting the order reference number as given on your receipt, before the item is dispatched. If the item has already been dispatched then the best advice is do not open it when it arrives. You may then arrange for it to be returned to us (at your expense) and we will refund the price you paid for the cancelled item. COOLING OFF PERIOD You may decide to cancel the order within seven working days without giving a reason. The seven working days starts from the day after you receive the goods. If you wish to do this you should inform us by e-mail (sales@diamondsource.co.uk) as soon as possible giving the order number as a reference. The goods must be un-used and be received by us in a re-saleable condition including all accessories, packing etc. You will be required to organize and pay for the return delivery and we would advise that the packaging should be used exactly as it was delivered and that you should arrange insurance against loss or damage in transit otherwise these could be your responsibility. Please retain all of the original packaging materials as they are essential for the return of any goods. If replacement packaging is required it may be possible to provide it but there will be a charge, in this event please ask for a quote. The details of the return address are: Diamondsource Limited We will refund all monies due once the goods have been received by ourselves and within 30 days of cancellation. INDEPENDENT ADVICE For further advice on this subject you may find it useful to browse the following web site CITIZENS ADVICE: http://www.adviceguide.org.uk Terms and Conditions of Sale The following terms and conditions apply to all transactions on www.diamondsource.co.uk the placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT AND IT IS ONLY AT THIS POINT THAT THE ITEMS WILL BE CHARGED TO YOUR CREDIT / DEBIT CARD. We have the right to refuse at our discretion to supply any goods ordered by you. Description of Goods/Warranty and Liability Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer’s brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification please let us know here.
This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received. Availability of Goods All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled. We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by instalments Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
We cannot accept any claims for damage if the above time scales are not followed. Shortages Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision. Incorrect Goods Non-Deliveries We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumer’s statutory rights.
Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging. The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner. We cannot accept the return of opened software packages or consumable items (e.g. ink cartridges, paper), you will need to contact the manufacturer directly in these instances. The Customer cannot return items that are not under the cover of a Returns Number (RA). The RA request must be completed Only once the RA has been authorised, do we accept that the item(s) may be returned. The RA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. Any item returned not under the cover of an RA number will be rejected and returned to you. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us. Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods. Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.
A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights. A restocking fee of up to 25% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given. Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly. Dead on Arrival (DOA) If the product fails within the manufacturer’s DOA period, a replacement product will be offered to you.
If for any reason you are issued with a refund, please note the following, All refunds will be issued to the same payment method as
on the original order. Goods returned within the manufacturer’s DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued. The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly to arrange return and refund. Liability Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages Force Majeure We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
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